Frequently Asked Questions

General Questions

Where can I find the current testing locations and their opening hours?

The locations and opening hours of our test stations can be found here.

What should I expect for bank holidays?

On bank holidays/Feiertage, our test stations have the same opening hours as on the corresponding weekdays, unless explicitely stated otherwise.

The lab continues to process PCR samples on weekends and holidays. Please note that processing times may increase before school breaks or bank holidays/Feiertage.

Which test should I choose?

Whether an antigen rapid test or a PCR test is best suited for your individual needs depends on why you are choosing to get tested.


List of possible reasons for choosing an antigen rapid test:

  • I need my test result within 20 minutes
  • I am visiting family members and want to protect them
  • I need to present a negative antigen test result to the nursing home housing my family members
  • I have returned from a high-risk area and want to shorten my mandatory self-isolation period after quarantining for at least five days
  • I want to travel to a region or country which requires antigen tests for entry

List of possible reasons for choosing a PCR test:

  • I want to travel to a region or country which requires PCR tests for entry
  • I have been explicitly mandated to present a PCR test to an institution or organisation
  • I prefer a PCR test for personal reasons


Feel free to also have look on our comparison of the main different points of antigen and PCR tests.

How can I digitalise my vaccination card? Will it cost me anything?

We digitalise vaccination cards free of charge.

To digitalise your vaccination certificate, please fill out our short questionnaire. We only need your first and last name, address, date of birth, and information regarding your Covid vaccination(s).

Once you have entered your information, any of our test stations in Berlin and Potsdam can issue your digital vaccination card. Please bring a photo ID and your vaccination card documenting your Covid-19 vaccination(s) with you. Appointments are possible, but not necessary.

Our test station staff will verify your entered information and then issue a QR code. The code will contain your digital vaccination certificate, which can be displayed using the Corona-Warn-App as well as the CoVPass.

We offer this free service in cooperation with APONEO-Apotheke.

This offer is only valid for Corona vaccinations. Other vaccinations can unfortunately not be digitalised at the moment.

Will my ID number or passport number be included on my test result document?

Providing your ID card or passport number in the online registration form is optional. If you do provide it, it will be included in the document containing your test result. The report will also contain your first and last name, DOB and address.

What payment methods can I use?

In-person payment is possible in cash or with all credit cards and EC cards (with a logo from Visa, V PAY, Mastercard, Maestro, American Express, Discover, Diners Club or Union Pay). Wealso accept NFC payments via Google and Apple Pay.

The online registration form also allows online payments such as Visa, Mastercard, EC, Maestro or Paypal.

How much do your tests cost?

The cost per Antigen Rapid Test is €24.99 incl. VAT.

PCR tests with processing times of 24-36 hours (in 98% of cases) cost €49.99 incl. VAT. Select stations also offer Express PCR tests for €119.99 incl. VAT. (For more information, see “What is the Express PCR test?”)

Starting Tuesday, 15.06., most Berlin stations will also offer a “Same Day PCR”, costing €79.99 incl. VAT. (For more information, see “What is the Same Day PCR?”)


What is the Citizen Test/Bürgertest?

According to the coronavirus testing regulations (Coronavirus-Testverordnung), you are entitled to at least one Antigen Rapid Test per week, subject to availability, if your domicile or habitual residence is in Germany.

If you want to get tested via Citizen Test/Bürgertest, please register through our registration form. If necessary, choose“Cash/Card payment on site (Choose for Citizen Test)” for payment. Please remember to bring an ID card which verifies your German address. You can then test for Covid-19 via Antigen Rapid Test, free of charge.

Should there be isolated cases in which the public authorities refuse payment for a Citizen Test/Bürgertest through no fault of our own, you will be required to pay for the test (at the cost which was given on our site at the time of the test). More information can be found in our AGB.

Are the costs defrayed by my health insurance provider?

We cannot guarantee that the cost will be covered by your health insurance provider as tests are performed upon personal request. The cost per antigen rapid test is €24.99, VAT included. PCR tests cost €49.95, including VAT.

I am coming from a foreign country. How can I shorten my quarantine?

Did you travel from a risk country or a high incidence country to Berlin you are obliged to stay in quarantine for 10 days. If you don’t have any symptoms after five days of quarantine, you can shorten your quarantine with the help of a negative test result. Your quarantine obligation is suspended for the time needed to get tested. (Source: Senatskanzlei Berlin)


The restrictions and regulations for other German states may be different.

Do the tests confirm an acute infection?

Yes, the goal of the offered corona tests is to determine an actual infection with a high probability and to use the results as a proof if requested by official bodies (according to the specific requirements).

How do your appointments work?

Appointments are not necessary. You can get tested with any of our test options without an appointment.

We only offer appointments for tests that have been prepaid online. By doing this, we hope to avoid missed appointments and unnecessary wait times. If you would like to make an appointment, you can pay via PayPal or debit-/credit card through our booking form and then book the appointment of your choice. We do not offer appointments for Bürgertests/Citizen Tests, simply visit us at your convenience.

If you are running late or have missed your appointment, you can still come to the test station. However, there may be a short wait.

Questions about my PCR test

How do gargle tests and swab tests differ?

There are two ways to take a Covid-19 sample.

The best-known method is the nose and throat swab. A small cotton swab is inserted in mouth and nose throat.

Gargling is a relatively new method. The World Health Organization WHO has equated it with the nose and throat swap in terms of accuracy. And in Vienna, this method has already become the standard. This method benefits from being simple, pain-free and more pleasant for the individuals getting tested.

Is RT-PCR the right test if I need a PCR test?

Yes, RT-PCR tests is used to detect SARS-CoV-2 viruses in samples. RT-PCR tests detect RNA-viruses, PCR tests detect DNA viruses. SARS-CoV-2 is an RNA virus, so it can be detected with the help of the RT-PCR method.

The reverse transcription polymerase chain reaction (short RT-PCR) is the combination of two methods of the molecular biology – the use of reverse transcription (RT) and the polymerase chain reaction (PCR) – to detect RNA.

Should I schedule a visit for the PCR test?

Scheduling a visit is not necessary. We recommend advance registration and payment at to avoid having to wait. Fast lane access will be available in this case..

When should I get tested regarding travel restrictions of my airline or destination country?

Please be aware that PCR processing currently takes up to 24-36 hours in 98% of cases, on rare occasions even longer. It is your responsibility to be informed of any travel restrictions by your airline or destination country, including whether the time restrictions for testing apply to your departure, arrival or any layovers on your trip. We cannot give you any general answers. Please contact official institutes or your airline for more information.

We strongly recommend booking a rebookable or refundable flight as there is always a possibility of travel restrictions changing with little advance notice.

How old do I have to be to get tested via PCR test?

We perform the PCR gargle tests on children from 6 years old on. The PCR swabtest from 14 years old on. Parents have to accompany their children of 6/ 14 years and under 16 years to the test at our stations. To register your kid that is younger than 14 years with the right birthyear please contact our service team via email or our staff at the station.


Juveniles 16 years of age or older can independently register for the test and do not need to be accompanied to the testing facility but need to provide the parents’ or guardians’ written consent when taking the test.

Why do you offer the gargling test too?

We provide a gargle test for PCR testing. This is a less common method that we offer for a variety of reasons. Many people find gargling to be more pleasant than a nose and throat swab. Using this method, we can offer PCR testing to children ages 6 and above. In addition, the test procedure can be done entirely without direct contact with our staff.


This gargling method is now being recommended by the World Health Organization (WHO) as an alternative to the nose and throat swab. And in Vienna, this method has already become the standard. The Apotheken-Umschau reported on this.


Scientific background and more information:


Saliva from the pharynx and nose and throat swabs have achieved similar SARS-CoV-2 detection rates. As saliva can be easily collected, the use of saliva as an alternative sample type is being recommended as a means to detect SARS-CoV-2. (full study: Europe PMC)


An increase in testing methods beyond the commonly used nose and throat swab allows for a higher number of tested individuals and more effective monitoring of the spread of COVID-19. (full study: PubMed)

Why is your PCR test so low in price?

We have very low prices for our PCR tests because our procedures are different than in a doctor’s office where every analysis is done one after the other and the results are genrated and sent by hand.


Currently many people need tests for a detection of the SARS-CoV-2 virus. For such a large amount of people procedures have to be adapted and that is what we did. We can make that happen with partners that are focussing on effectiveness just like us.


We save time because we improved procedures, simplified and digitized them. And who saves time, saves money. And that leads to a big advantage in price for you. We are pretty happy being able to offer you that.


How is the PCR test performed?

Our gargle test is performed with a light saline solution that you gargle for 20 seconds. The PCR swab test is performed with a thin cotton swab that gets inserted into mouth and nose throat. The sample is then sent to the lab and analyzed.

What is the Express PCR?

Express PCR tests are processed directly at the test station. Processing takes 20 minutes. The test costs €119.99 incl. VAT.

Please note: There is a limited number of Express PCR machines at each test station. During times of high demand, this means that there might be a delay before your test sample can be processed. Our staff will let you know if there is currently a wait.


Available at these stationen:

Berlin S/U Friedrichstraße
Berlin BER Airport
Berlin S/U Zoologischer Garten

Frankfurt Main Station

Hannover Main Station
Hannover Airport

Dresden Altmarkt-Galerie

Leipzig Airport

What is the Same Day PCR?

Starting Tuesday, 15.06:

PCR samples taken at a Berlin test station (excepting: S Johannisthal, S Marzahn, Potsdam Main Station) before 13 o’clock can be processed within the same business day. This test option costs €74.99 Euro incl. VAT.

When and how will I receive my PCR test result?

After the smple was given at our station it will be send to the laboratory where it will be analyzed. You will then receive your result as a PDF document at the email address you used during registration. You can print it out yourself if desired.

In 98% of the cases the test result is issued in 24 to 36 hours in German and Englisch.

The lab processing the results is independent from the opening hours of our testing facilities. Your test result may therefore be delivered outside of our opening hours (including at night or during the early hours of the morning).

What is PCR testing?

PCR testing is a standard practice in virus diagnostics which can be partially automated. To do this, the samples have to be transported to the lab as quickly as possible. With the PCR method, the genetic material of the virus is multiplied to such an extent that it can be detected even if it is only present in small quantities. This procedure currently takes about four to five hours. Additionally, the transport to and preparation period in the lab as well as potential wait times because of high sample volume also take some time. (source: Bundesgesundheitsministerium)

Which date will be included on my test result?

Your test result will include date and time of both test implimentation and issuance of test result.

What will my PCR test result look like?

Here you see an example of a PCR gargle test result with all contained information. The results are always in english AND german: Example PCR test result


The result of the PCR swab test looks the same but with the different method ‘nasopharyngeal swab’.

Are the PCR tests officially approved?

All of our PCR test results are certified in an officially recognized and licenced German laboratory by our laboratory physician.

Questions about antigen rapid tests

Should I schedule a visit for the antigen rapid test?

Scheduling a visit is not necessary. We recommend advance registration and payment at to avoid having to wait. Fast lane access will be available in this case..

Can I get tested via antigen rapid test without pre-registration?

Yes, you can visit at any time. Please allow for 15 minutes for registration and sampling. During peak times, there may be a short wait.

How old do I have to get tested via antigen rapid test?

Due to child-safe testing methods, Antigen Rapid Testing can be done at any age. Children under the age of 16 must be accompanied by their parents or legal guardians. Starting at age 16, adolescents may book tests and get tested on their own.

How is the antigen test performed?

For the antigen rapid test, a sample is taken from the mucous membranes of the respiratory tracts. This is done by swabbing the throat and nasal passages. The sampling procedure is performed by our experienced staff quickly, thoroughly and with minimal discomfort. You will receive the test result 20 minutes later via email.

When and how will I be informed of the result of the antigen test?

After the sample has been taken, you can leave the testing facility. You receive your test result within 20 Minutes via e-mail sent at the e-mail adress that you have registered with.

Rarely, transmission errors may occur (e.g. email flagged as spam, wrong email address, or similar.) Rarely, transmission errors may occur (e.g. email flagged as spam, wrong email address, or similar.) If you have not received your result within 40 minutes, please contact our customer support ( or +49 30 280 44 836, available in German and English) so we can successfully transmit your result.

How high are the sensitivity and specificity of your antigen tests?

The antigen rapid tests we use have a sensitivity of 98,5% and a specificity of 100%. This information will also be included in the document containing your test result.

What will my antigen test result look like?

Here, you can find an example of an antigen test result with all contained information: Muster Antigen-Testergebnis

Are the antigen tests officially approved?

Yes, all of our antigen rapid tests are approved; additionally, we only use tests which have been listed by the Bundesinstitut für Arzneimittel und Medizinprodukte (BfArM) according to § 1 Abs. (BfArM). For further Information about the listed products, see this page.

What is antigen testing?

Antigen tests detecting the protein structures of SARS-CoV-2 work similarly to pregnancy tests. A sample taken with a nose and throat swab is applied to the test strip. If the SARS-CoV-2 virus is detectable in the sample, the protein components of the virus react with the test strip, causing a change in color. Advantages of the antigen tests is that they are low in price and the results are ready within 20 minutes. The easy handling of point-of-care (PoC) antigen tests allows for testing outside of a laboratory, for instance in care facilities, medical facilities, or doctor’s offices without a diagnostic laboratory. Here, a PoC antigen tests can help to identify asymptomatic, possibly infectious persons and to limit the spread of the virus through suitable measures such as temporary self-isolation. (source: Bundesgesundheitsministerium)

Personal questions

When and why should I get tested?

The best way to prevent transmission of COVID-19 is to protect yourself and others from infection. It is essential to observe hygiene etiquette rules and practice social distancing. Before interacting with others (e.g., at a family reunion or a meeting with friends, a visit in a hospital or in a nursing home or before returning to the office), or if you think you might have contracted the disease, a test for infection will provide additional safety.


If you want to shorten your quarantine period after having returned from a high-risk area, you can now (starting December 1, 2020) do so with an appropriate test. This has been agreed upon by federal and state (Länder) governments. (source:


Additionally, due to the current situation, some countries require antigen tests or even PCR tests for entry. Information on when and how you need to get tested can be found on the website of the Foreign Office (Auswärtiges Amt) under ‘Sicher reisen’.

Do I have to be a resident of Berlin to get tested?

No, anyone can get tested regardless of residence. However, we do require a personal ID card for verification of your personal data

What happens if the test is positive?

Being infected carries the risk of spreading the disease to others. If your test result is positive, immediate quarantine and initiation of the measures defined by the Robert-Koch-Institute in collaboration with the local Health Authorities (Gesundheitsamt) are mandatory. Additionally you should do a PCR test after receiving a positive antigen rapid test result. If the test is positive, you will receive information on what to do next.

Because COVID-19 is a reportable disease under German law, we are obligated to notify the local Health Authorities and initiate further procedures. Your local Health Authorities’ contact information can be found here:

Can I use a negative test result to travel?

Corona regulations differ in different parts of the world. Generally, the respective country decides which kind of documentation is required. We recommend the Website of the Foreign Office (Auswärtiges Amt) for current and extensive information on testing and travel.

Is a negative result accepted as an official document if I return from a high-risk area? Can it reduce my quarantine period?

Yes, the German Ministry of Health has determined (Coronatests in Deutschland, Stand: 11.11.2020) that a negative PCR or antigen test can be required by the local Health Authorities upon arrival from a high-risk area. The result can be provided either as a hardcopy or as an electronic document. For further information see theWebsite of the German Ministry of Health.

Can I take a test if I have fever or other symptoms of disease?

Anyone can get tested at our facilities regardless of the presence or absence of symptoms. If you do have symptoms of disease, we ask you to pay particular attention to maintaining a safe distance to others and to following the hygiene etiquette rules, in order to protect others and our personnel. Please notify personnel of your symptoms when entering the facility and mention them to the person taking the swab, in order to allow us to take additional precautionary measures if necessary.

You need more information regarding actual situations, restrictions and requirements? Please inform yourself on the internet sites of public authorities: