Here are our FAQs. Perhaps yours is one of them?
Our email support is available around the clock at: firstname.lastname@example.org
If you have been waiting for your PCR result for more than 36 hours and have a flight to catch, please email us with the following subject line: BARCODE NUMBER / 4 digit booking code / departure time / departure date.
For further questions or concerns, please contact our
Hotline: +49 30 1200 70 686
|Monday – Friday
Saturday – Sunday, Bank Holidays
|07:00 – 21:00
08:00 – 18:00
For media representatives: