Here are our FAQs. Perhaps yours is one of them?
Our email support is available around the clock at: [email protected]
If you have been waiting for your PCR result for more than 36 hours and have a flight to catch, please email us with the following subject line: BARCODE NUMBER / 4 digit booking code / departure time / departure date.
For media representatives:
Köln, Bahnhof Messe/Deutz – Lanxess Arena has reopened.
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